When using Vonage Premier for Service Cloud Voice, if disposition codes are enforced, you must provide a disposition code for your current call before you can move on to your next call or work item. You will be put into and remain in the Logging the call state and the corresponding voice call record will be locked until you have provided a disposition code.
| Note | ||
|---|---|---|
| ||
If the enforced disposition codes feature has been turned on since your last call, you must refresh Salesforce. This ensures that the behavior takes effect. If the enforced disposition codes feature is later turned off, you must refresh Salesforce again. This ensures that the behavior is updated and disposition codes will no longer be enforced. |
For more information about enforced disposition codes, see Enforced manual disposition codes in Vonage Premier for Service Cloud Voice.
...