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From ContactWorld version 2.8.0 in Salesforce, If you are using Salesforce Classic and if enabled and configured for your account, you can schedule a callback. Scheduling a callback creates a reminder that prompts you to call a contact or lead at a time that's more convenient for them. You might schedule a callback if you are speaking to a contact and they request that you call them back at a different time. When that time comes, you are reminded to make the call. For information about configuring scheduled callbacks, seeĀ Configuring page layouts for adding scheduled callbacks.
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