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Integration with the Salesforce Mobile App

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Created by Helen Griffith, last modified on Feb 11, 2019

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You can integrate ContactWorld with Salesforce1 so that agents can call their contacts straight from the Salesforce1 app on their mobile phone. Making a call using the NVM Call button in Salesforce1 results in ContactWorld logging that call in Salesforce. The call is recorded and logged in the same way as if the call is made using ContactPad.

For information about integrating ContactWorld with Salesforce1, see Integrating NewVoiceMedia with the Salesforce Mobile App.

For more information about using ContactWorld with Salesforce1 on your mobile phone, see Using NewVoiceMedia in the Salesforce Mobile App on your mobile device.

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