If you are upgrading NewVoiceMedia to the latest version from a version of prior to 18.232, you must review their access to some standard fields. We recommend creating a new custom permission set and assigning that to all your NewVoiceMedia users in Salesforce. For information about the custom permission set, see Setting up NewVoiceMedia users in Salesforce.
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Upgrading from a version of NewVoiceMedia earlier than 18.232
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