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When NewVoiceMedia routes a call through a Set Data Source applet, the applet can create or update a placeholder, matching what has been configured within the applet.

Data Source Configuration
FieldOptionsDescription
Data Source

Text

Name of the placeholder to create or update when NewVoiceMedia routes an interaction through the applet.

The Data Source field can contain a maximum of 255 characters.

ValueText

The new value of the named placeholder. You can use a combination of text and data sources to define the value.

Use the following format to specify a placeholder for a data source:

$(DataSource)

You can include one or more data sources in the Value field. The data sources are placeholders for values at runtime.

You can not reference a placeholder created in the same applet.

For example, "0207$(CallbackNumber)" or "$(FirstName)  $(LastName)".

Routing
FieldOptionsDescription
Next AppletList of available appletsOptional. The applet that NewVoiceMedia routes the interaction to after the applet creates or updates the data source.
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