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Used in Creating a Dial List from a file upload, Creating a Dial List from a list view, Creating a Dial List from a report, Creating Dial Lists from a filter.Before you or any assigned agents can use your Dial List, you need to complete the following tasks:

  1. Assign Dial Lists to agents. By default, all call records in static lists are assigned to you.
  2. Activate the Dial List.

For information about these tasks, see Editing a Dial List.

 

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