Before you can install Connect, you must ensure that you have the following items from NewVoiceMedia:
- One or more NewVoiceMedia licenses for Connect agents
- Make Call API
- Client ID
- Security token
You must also have one or more agent telephones with direct dial-in (DDI) capability, and a Salesforce Org with the latest version of ContactWorld installed and linked to a live ContactWorld account. For information on installing the latest version of ContactWorld in Salesforce and linking to a ContactWorld account, see Installing ContactWorld into Salesforce and Linking ContactWorld to a Salesforce account.