Used in Using Vonage Contact Center with Vonage Business Communications
To consult with another party during a call, click Consult. The dialog box that appears contains VBC users along with the VCC agents, queues, and so on. You can identify VBC users by a green doughnut icon. Continue consulting in the usual way. For information about consulting with another party during a call, see How do I consult with and, optionally, transfer to a third party? in Working with an inbound call.
Typing a VBC user’s extension in the Search field will not locate the VBC user. You must click the VBC user’s username in the dialog box and press Return or click Dial to connect to the VBC user.