When you sign a contract with NewVoiceMedia, you have an agreed number of agent licenses. Each active agent uses an agent license. For information about active agents, see Inactivating an agent.
If you have more than one account, you can allocate your licenses among your accounts. You can also set a maximum overage. Maximum overage is the number of additional licenses you can use (at extra cost) when you have used all your allocated licenses. Maximum overage prevents users with normal permissions from creating unlimited agents. When you have used your maximum overage, contact NewVoiceMedia for more licenses. Alternatively you can free up existing licenses by inactivating agents. Until you have more licences, normal users cannot create more agents. For information about allocating licenses and setting limits on overage, see Configuring licenses.
When you create or edit multiple users in Users, you are warned if you will exceed your agent license limit by importing users. You are prevented from importing users if doing so will result in you exceeding your maximum agent license limit. For more information, see Configuring multiple users.
When you manage your agents in Real Time, you can see how many agent licenses you have in the associated account and how many are in use. For information about managing agent licenses in Real Time, see Agent licenses in Real Time.