Disposition codes describe the outcome of an interaction. The following list contains examples of possible disposition codes: You can use disposition codes in various ways, such as reporting on agent or team activity, or ensuring that any further action relating to the interaction is taken. To ensure that agents always provide a disposition code for an interaction, use the enforced disposition codes feature. This feature prevents ContactWorld from assigning the next interaction to an agent until the agent has provided a code for their previous interaction.Enforced disposition codes feature
Manage space
Manage content
Integrations