Set agent's presence

The PATCH /{userId}/presence endpoint sets the presence of the user matching the user ID provided to the specified presence.

Request parameters

Path parameters

The endpoint accepts the following path parameter:

userId

A user identifier. The user ID is unique within the account.

Request body parameters

The endpoint accepts request body parameters:

presenceId

{
   "presenceId": "eaed6862-14fa-4114-be62-b8709b5d4a49"
}

 A presence definition identifier. The presence definition ID is unique within the account.

Responses

Responses to the endpoint return the updated presence for the specified user.

Successful response

For information about successful responses, see Success response code and parameters in Responses (Agents API).

Example response

Updated presence returned.

{
  "userId": "daab05ec-ba50-45af-a6fd-3b01cdc6f39b",
  "updated": "2021-10-22T13:16:26.730Z",
  "presence": {
    "presenceId": "eaed6862-14fa-4114-be62-b8709b5d4a49",
    "selectable": true,
    "category": {
      "categoryType": "LoggedOut",
      "description": "Logged Out"
    },
    "description": "Logged Out"
  }
}

where:

• userId. A user identifier. The user ID is unique within the account.
• updated. Date and time (UTC) of the last change of user's presence.
• presence. The presence definition.
  • presenceId. A presence definition identifier. The presence definition ID is unique within the account.
  • selectable. Indicates if this presence has been configured to appear for Agents to select.
  • category. Category of the presence definition.
    • categoryType. Type of presence definition category. Allowed values: LoggedOut, Away, ExtendedAway, Ready
    • description. Description of the presence category. Used for display purposes only.
  • description. Description of the presence definition. Used for display purposes only.