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Used in Vonage Contact Center features supported in Salesforce editions and Connect features supported in Salesforce editions

Untested editions

The following editions are untested and not yet supported:

  • Customer Community, Partner Community, and Employee Community.
  • Personal edition is not likely to be supported in the future support due to lack of features.
  • Contact manager edition is not likely to be supported in the future support due to lack of features.

Unsupported editions

The following editions are not supported because of incompatibilities or missing features:

  • Developer edition is not designed to be a production environment.
  • Salesforce IQ CRM (Starter, Growth, Unlimited) Edition lacks CTI / API support.
  • Group edition does not support dashboards, and package installation fails.
  • Force.com is not currently supported due to the highly customizable nature of the platform. This edition will be considered on a case by case basis.

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