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Limits for static Dial Lists

For static Dial Lists, the method used to create the Dial List determines the maximum number of calls Connect creates. The following table shows these limits:

Method used to create Dial ListMaximum number of calls Connect can create

Using a filter

For information about using a filter to create a Dial List, see Creating Dial Lists from a filter.

9,900

Using a list view

For information about creating a Dial List from a list view, see Creating a Dial List from a list view.

200

Uploading a CSV file

For information about uploading a CSV file to create a Dial List, see Creating a Dial List from a file upload.

9,900

Using a report

For information about creating a Dial List from a report, see Creating a Dial List from a report.

2000

If you create a Dial List from a report with more than 2000 entries, Connect creates only 2000 call records.. These call records correspond to the first 2000 entries in the report. To work around this limitation, you can export the report to a CSV file, and upload that file to create a Dial List. For information about creating a Dial List from a CSV file, seeĀ Creating a Dial List from a file upload.

Limits for dynamic Dial Lists

Dynamic Dial Lists created using a filter have the following limitations:

  • The maximum number of dynamic dial lists you can assign to an agent is 10. This limitation is due to Salesforce's SOQL query limit.

  • The maximum number of calls associated with a single Dial List is 49,000.

    We recommend that you keep the number of completed and skipped callsĀ associated with a Dial List well below this limit.

  • When there are more than 100,000 calls associated with Dial Lists, any single Dial List can have a maximum of 30% of the total number.

Dynamic Dial Lists created from a report have the same limitations as a static list created in the same way.

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