Installing Vonage Contact Center into Zendesk

Contact support for the latest version of the Vonage Contact Center (VCC) managed package.

Because Vonage is an app that is installed onto your Zendesk org, we only support Vonage running on browsers that Zendesk supports. For information on the browsers that Zendesk supports, see Zendesk help.

To install VCC onto the host Zendesk org, perform the following steps:

Log into your Zendesk account as an Admin user. Zendesk appears.
To access the administration area, click the cog icon in the lower-left corner.
ADMIN HOME appears.
On the left side of the Zendesk window, in the APPS section, click Manage. My Apps appears.
Delete or disable existing installation
If you already have a VCC installation you must either delete or disable the app before installing another version.
To delete the app, perform the following steps:
1. Click the cog icon that appears as you move your mouse pointer over the app. A menu appears.
2. Click Change Settings. The app's settings appear.
3. Make a note of your current settings to reuse them in the version you are upgrading to. Click Uninstall app. Uninstall App message appears.
4. Click Uninstall App to confirm. The app is removed.
Manage Apps appears and VCC in Zendesk is no longer listed.
To disable the app, click the cog icon that appears as you move your mouse pointer over the app. A menu appears. Click the toggle to disable the app.
In the upper-right corner of Apps Marketplace, click Upload private app. Upload App appears.
In App Name, type a name for the app, for example, VCC in Zendesk. Click Choose File. An Open dialog appears.
Locate and select the zip file that contains the latest version of VCC. Click Open and then click Upload. Creating a new App appears.
Read the information and click Upload. The zip file is uploaded. Apps Marketplace appears.
Verify and update the information if required. For information on what is required in each field, see Configuring Vonage Contact Center in Zendesk. Click Install. VCC is installed and ContactPad appears in the top-right corner.
My Apps appears and your newly installed app is listed within the Currently Installed area under Enabled apps.

After installing VCC, enabled users can see the app in the upper-right navigation bar. For information on accessing VCC, see Using Vonage Contact Center in Zendesk.