Upgrade instructions for improved disaster recovery

If you are using cloud-based URLs—such as https://cloud11.contact-world.net—to access Vonage Contact Center from Salesforce, you should make some changes to your configuration.

Updating your call center URL

To configure Salesforce to access Vonage Contact Center for improved DR, perform the following steps:

1. Go to Call Centers within Setup in Salesforce.
2. Alongside Vonage Contact Center in Salesforce, click Edit. Vonage Contact Center for Salesforce appears in edit mode.
3. In CTI Adapter URL type https://***.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true, replacing *** for the item with the correct subdomain for your region: 
   

   Cloud	Region	URL subdomain	Base URL
   8, 11	EMEA	emea	https://emea.cc.vonage.com
   16, 17	USA	nam	https://nam.cc.vonage.com
   12, 14	APAC	apac	https://apac.cc.vonage.com

4. Click Save.

Updating custom settings

To update custom settings in Salesforce for improved DR, perform the following steps:

1. Go to Custom Settings within Setup in Salesforce.
2. Alongside Settings, click Manage. Any existing settings appear.
3. If ContactWorld URL contains a cloud-based URL, click Edit and update the URL to https://***.newvoicemedia.com, replacing *** for the item with the correct subdomain for your region: 
   

   Cloud	Region	URL subdomain	Base URL
   8, 11	EMEA	emea	https://emea.cc.vonage.com
   16, 17	USA	nam	https://nam.cc.vonage.com
   12, 14	APAC	apac	https://apac.cc.vonage.com

4. Click Save.

Updating remote site settings

To update the remote site settings in Salesforce for improved DR, perform the following steps:

1. Go to Remote Site Settings within Setup in Salesforce. Any existing remote sites appear.
2. If it exists, alongside Vonage Contact Center, click Edit. Vonage Contact Center appears in edit mode.
3. If Remote Site URL contains a cloud-based URL, click Edit and update the URL to match the value in ContactWorld URL in custom settings.
4. Click Save.

Updating call recording link (optional)

If you are using a legacy call recording player link, you will need to update that link. We do recommend that you use the new call recording player. For information about the new call recording player, see Embedding the call recording player in Salesforce tasks. If you wish to continue using the older version, update the URL used in the link. For information about setting up a link, see Adding a call recording link to Salesforce tasks, editing your existing custom field rather than creating a new one.