The ContactWorld Auto Call Recording user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based call recording. The permission set gives agents read only access to the required mappings objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based call recording, see Configuring prefix-based call recording and Configuring field-based call recording.
Object Permissions
Read | Create | Edit | Delete | View All | Modify All | |
---|---|---|---|---|---|---|
Callback Prefix Mapping | ![]() | ![]() | ![]() | ![]() | ![]() | |
Field-Based Callback Number Mapping | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() |
Field Permissions
Read | Edit | |
---|---|---|
Callback Prefix Mapping | ||
Call Recording Enabled | ![]() | ![]() |
Field-Based Callback Number Mapping | ||
Call Recording Enabled | ![]() | ![]() |
Value | ![]() | ![]() |
Class Permissions
Class name | Visibility |
---|---|
CallRecordingByNumberPrefix | ![]() |
SelectCallRecordingByField | ![]() |
Tab Permissions
Tab name | Visibility |
---|---|
Callback Prefix Mapping | ![]() |
Field-Based Callback Number Mapping | ![]() |