The Data Announcer applet plays announcements to the caller. The announcements generally contain data previously retrieved in the interaction plan. The applet can announce the following types of data:
- Characters
- Date
- Time
- Numbers
- Day of the week
For more information about the Data Announcer applet, see Data Announcer applet.
If enabled for your account, you can customize the audio files that the Data Announcer applet uses to announce the data. For example, you might want to use a different language, accent, or gender from the default NewVoiceMedia audio files. The default audio files are in British English and use a female voice.
To configure this feature, record the required audio. When you have recorded the audio, send the audio files to NewVoiceMedia. For information about recording your own audio, see Recording and preparing audio used in applets.