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Vonage Contact Center Product Documentation
Vonage Contact Center
Vonage Contact Center Admin Portal
Vonage Contact Center reference
Technical prerequisites
Page History
Version
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CURRENT
(v. 69)
May 13, 2024 12:30
Corrected typo
v. 68
May 08, 2024 12:42
Added note about VDI support for WebRTC
v. 67
Feb 09, 2024 10:56
Removed note about WebRTC not being supported in VDI — it now is
v. 66
Feb 06, 2024 13:35
Added note about allowing media autoplay in Microsoft Edge (Chromium) browsers for WebRTC
v. 65
Jan 23, 2024 11:52
Added note about maintaining supported Salesforce packages
v. 64
Jul 12, 2023 10:56
Expanded "processor and memory" section
v. 63
Jul 12, 2023 10:53
Corrected names of Mac OS
v. 62
Jun 12, 2023 10:59
Updated supported Chrome OS release
v. 61
Jun 09, 2023 11:51
Added section on supported operation systems
v. 60
May 31, 2023 12:55
Minor changes to improve readability
v. 59
Feb 09, 2023 17:58
Added system requirements for Screen Recording in Vonage Contact Center (Vonage CC Screen Recording desktop application)
v. 58
Dec 22, 2022 14:22
Added link to further information about supported editions
v. 57
Dec 20, 2022 14:27
Minor update to section on supported browsers for WebRTC
v. 56
Mar 24, 2022 16:02
Added note regarding using IPv4 in prefix policies with WebRTC
v. 55
Feb 16, 2022 11:46
v. 54
Nov 17, 2021 15:35
Added bandwidth used by Screen Recording
v. 53
Oct 20, 2021 13:04
Added virtual environment support
v. 52
Sept 06, 2021 13:44
Removed references to IE11—IE11 is no longer supported
v. 51
Jul 19, 2021 07:52
Added WebSockets to list of web browser requirements
v. 50
Jun 07, 2021 12:12
Added Microsoft Edge (Chromium) as supported browser for WebRTC
v. 49
Apr 13, 2021 12:50
Updated IE11 section—IE11 is no longer supported
v. 48
Mar 15, 2021 08:50
Formatting
v. 47
Dec 15, 2020 10:50
Reformatted version history section
v. 46
Nov 09, 2020 10:54
Added "Where relevant, you must also add http://www.nexmo.com to your VPN client's proxy bypass list and then restart your agents' clients."
v. 45
Nov 09, 2020 10:52
Added new allowlist requirement for using VPN clients with WebRTC
v. 44
Oct 28, 2020 14:39
Added two IP addresses to Inbound VCC traffic sections
v. 43
Oct 26, 2020 10:39
Added 'Date and time settings' section
v. 42
Sept 28, 2020 13:19
Improved firewall-configuration section
v. 41
Jul 02, 2020 15:56
Updated to 'allowlisting'
v. 40
Jun 24, 2020 15:27
Added removal of support for Microsoft® Internet Explorer® version 11 from 01/01/21
v. 39
May 27, 2020 08:46
Added clarification re. firewalls and port numbers for WebRTC configuration
v. 38
May 20, 2020 15:18
Corrected IP address link
v. 37
May 13, 2020 14:29
Added "All service endpoints are IPv4, IPv6 is not currently supported."
v. 36
Apr 29, 2020 13:21
Updated WebRTC firewall recommendations
v. 35
Apr 29, 2020 13:20
Updating product name (NewVoiceMedia to Vonage Contact Center)
v. 34
Feb 26, 2020 14:53
Added new IP addresses for emea firewall configuration
v. 33
Jan 08, 2020 13:01
Added more IP addresses for firewall configuration for WebRTC
v. 32
Oct 15, 2019 07:37
Added requirement for wired Ethernet connection and lack of support for virtual environments
v. 31
May 23, 2019 09:57
Added note re: not supporting Safari with Conversation Analyzer Analytics.
v. 30
Apr 25, 2019 09:14
Further clarification in Firewall Configuration section
v. 29
Apr 23, 2019 07:39
Fix link to Motivate page
v. 28
Apr 23, 2019 07:36
Modified WebRTC firewall section—refers to third party list of IP addresses
v. 27
Feb 28, 2019 16:12
Updated IP address for firewalls in EMEA
v. 26
Feb 04, 2019 09:20
Updated Safari support to latest version of Safari
v. 25
Dec 17, 2018 13:56
Added note regarding upcoming update to Safari support
v. 24
Nov 19, 2018 10:29
Firewall updates for Improved Disaster Recovery (DR) for NewVoiceMedia (NVM) User Logins feature
v. 23
Sept 05, 2018 06:54
Updates to outbound IP address for APAC and US + TLS reqs for Mid Call
v. 22
Aug 28, 2018 17:26
Updated WebRTC firewall configuration
v. 21
Jul 02, 2018 12:18
Updated Web Browsers section to reflect no support for Call Recordings, etc. in IE11.
v. 20
Jun 04, 2018 11:05
Updated IP addresses to whitelist for WebRTC
v. 19
Apr 20, 2018 09:12
Updates to processor and memory section, Added application acceleration information
v. 18
Apr 18, 2018 12:22
Updated Call Recordings port to 22 (SFTP)
v. 17
Mar 08, 2018 08:34
Various changes from ContactWorld --> NewVoiceMedia
v. 16
Feb 01, 2018 10:29
Added WebRTC for ContactWorld extension requirement
v. 15
Jan 17, 2018 08:29
Clarified WebRTC browser support
v. 14
Jan 10, 2018 11:41
Clarified WebRTC browser support
v. 13
Dec 04, 2017 12:39
Updated WebRTC section—must now add all IP addresses
v. 12
Nov 14, 2017 11:35
Corrected typo: licence --> license
v. 11
Aug 07, 2017 15:34
Added clarification to server- and client-side ports in WebRTC section
v. 10
Jun 22, 2017 13:15
Updated IP address for EMEA and WebRTC
v. 9
Apr 18, 2017 07:06
Added Firefox as a supported browser for WebRTC
v. 8
Jan 19, 2017 13:40
Amended Salesforce integration support for WebRTC.
v. 7
Jan 05, 2017 13:31
Updated WebRTC section: recommendations for alternative phones and requirement for Salesforce console.
v. 6
Nov 16, 2016 08:49
Updated WebRTC bandwidth from 6-8 kilobytes per second to 100 kilobits per second value
v. 5
Oct 31, 2016 13:43
Removed support for IE 9 and 10
v. 4
Sept 26, 2016 10:54
Added Motivate section with link to Motivate install guide
v. 3
Jul 19, 2016 06:57
Added note regarding session settings in ContactWorld in Salesforce section
v. 2
Jul 19, 2016 06:55
Removing Microsoft® Internet Explorer® version 8 support from Summer 16
v. 1
Jan 05, 2016 14:55
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