Salesforce Agentforce with BYOC for CCaaS and Vonage Contact Center

Setting up Vonage Contact Center users in Salesforce

Vonage Contact Center Admin Portal user interface

Interactions in Agent Workspace

Working with scheduled deliveries in Historical Analytics

Using Historical Analytics

Salesforce Agentforce Voice and Vonage Contact Center

Chats in Agent Workspace

Configuring Vonage Contact Center for Microsoft Dynamics 365

Configuring record popping in Customer 360 in the Insights panel