Summer '16 Release Features - Actions
- Helen Griffith
Analytics
The majority of the features in the Summer '16 Release will be automatically available from the next time that you log into ContactWorld. However, a small selection require action from you.
Please get in contact with your account manager to gain access to the following features:
- Call Recording Access for Agents
- Integration with Salesforce Omni-Channel Presence
- WebRTC Delivery (USA/EMEA)
- Auto-answer for WebRTC Users
- Dynamic Dialer Optimizations
- Personalized Number Presentation
Please download the latest Salesforce managed package to gain access to the following features:
- Improved Connect User Experience
- Relating a Call to Multiple Objects
If you wish to download the latest managed package, or if you have any concerns or questions, please get in contact with our Customer Support Team.
For additional help with preparation for the changes in your environment, please feel free to contact one of the Customer Success Managers below:
| Region | Customer Success Manager | Email Address |
|---|---|---|
| United States West | Tara Colgan | |
| United States East | Danny Orrick | danny.orrick@newvoicemedia.com |
| Europe | David McGlennon | david.mcglennon@newvoicemedia.com |
| Kyle Hughes | kyle.hughes@newvoicemedia.com | |
| Jody Sunderland | jody.sunderland@newvoicemedia.com | |
| APAC | Scott Hodgson | scott.hodgson@newvoicemedia.com |
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For general assistance, please contact Customer Support.
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