Enabling Vonage Contact Center to work in Salesforce Classic, Salesforce Lightning Experience, or both
Your Vonage Contact Center call center settings include a compatibility mode. The compatibility mode is the version or versions of Salesforce that Vonage Contact Center works in.
Newer installations will work with both Salesforce Classic and Salesforce Lightning Experience. If you have an older installation, Vonage Contact Center may only work with Salesforce Classic.
To enable Vonage Contact Center to work in Classic, Lightning Experience, or both, perform the following steps:
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