ContactWorld Auto Call Recording user permissions
This permission set has been retired and replaced by Vonage Contact Center - Auto Call Recording user.
The ContactWorld Auto Call Recording user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based call recording. The permission set gives agents read only access to the required mappings objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based call recording, see Configuring prefix-based call recording and Configuring field-based call recording.
Object Settings
Callback Prefix Mappings
Tab Settings
Available | Visible |
|---|---|
Object Permissions
Read | Create | Edit | Delete | View All | Modify All |
|---|---|---|---|---|---|
Field Permissions
Field name | Read | Edit |
|---|---|---|
Call Recording Enabled |
Field-Based Callback Number Mappings
Tab Settings
Available | Visible |
|---|---|
Object Permissions
Read | Create | Edit | Delete | View All | Modify All |
|---|---|---|---|---|---|
Field Permissions
Field name | Read | Edit |
|---|---|---|
Call Recording Enabled | ||
Value |
Apex Class Access
Class name | Enabled |
|---|---|
NVMContactWorld.CallRecordingByNumberPrefix | |
NVMContactWorld.SelectCallRecordingByField |