Release notes for version 17.100 of ContactWorld in Salesforce (Pilot release)

Date of release

Jan 5, 2017 

Summary

Support for enforced disposition codes in Log a Call area (Pilot)

The Log a Call area now supports sending disposition code to ContactWorld after initial configuration

Availability

The pilot feature must be enabled first on the account

Agent changes

If Enforced Disposition Codes is enabled and configured, ContactWorld will not assign the next interaction to an agent until the agent has provided a disposition code for their previous interaction.

Supervisor changes

None

Salesforce administrator changes

The new field added to custom setting:  Log a Call Disposition Code Field. If Enforced Disposition Codes is enabled it should be populated with the disposition code field's API name

Dependencies

None