Release notes for version 17.119 of Connect (Pilot Release) - 2017-07-31

Date of release

Jul 31, 2017 

Summary

Dialler Support for Click-to-Dial (Pilot)

This pilot feature adds support for Click-to-Dial initiated calls to link correctly to Dialler calls.

Availability

Pilot.

Agent changes

If an agent performs a Click-to-Dial call on the Salesforce record that is their current Dial Entry the call is automatically linked to the Dial Entry, so when the agent clicks the 'Next' button the entry will correctly be marked as dialled. Agents using Classic will also see the 'Dial' button disable in the UI after the call is made.