Release notes for version 22.131 of Vonage Contact Center in Salesforce (Bug Fix & Enhancement)

Date of release

Oct 31, 2022 

Summary

Save Log a Call notes in task comments (Bug Fix)

Enabled by default

Agent changes

After two agents participate in a consult and the consulting agent saves their notes, the task comments will now be correctly updated. Previously the notes of the consulted agents would be saved to the task comments in error.

Performance improvements when calling the VCC API (Enhancement)

Enabled by default

Agent changes

We have optimized an HTTP callout to the VCC API to improve the responsiveness of Log a Call and other components in this package and Connect.
LikeBe the first to like this

Added per-user named-credentials for integration with Vonage Contact Center APIs (Enhancement)

Enabled by default

Salesforce administrator changes

This package contains new named credentials that enable interaction with new Vonage Contact Center APIs.

At this time no action is required by agents, however, in future agents may need to authenticate with Vonage Contact Center in their region.

Supervisors may grant access to the following named credentials to users using profiles or permission sets: