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Voice API

Voice API

Provisioned feature
The feature described on this page may not be enabled for all accounts. Access depends on your current license level or specific account configuration.

Vonage AI Studio's Voice API uses artificial intelligence (AI) to interpret a contact's request. It can then ask clarifying questions to formulate an appropriate response. That response may, for example, reference content from an FAQ, propose an action to update or read the contact's data, or route the interaction to a real agent using an appropriate interaction plan.

Vonage Contact Center's Voice API applet can route interactions to a Virtual Assistant. The external contact can then interact with a virtual agent in Voice API. The result of that interaction - abandoned, escalated, or resolved - is returned to the Virtual Assistant applet.

To route interactions to Voice API, you must configure an interaction plan that includes a Voice API. For information about configuring an interaction plan for the Voice API feature, see Setting up routing interactions to Vonage AI Studio's Voice API.

 

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