Turn on audible notifications for chats and emails in Agent Workspace
When a call arrives for you in Agent Workspace, the call appears in the conversation log and you will be notified by your softphone or hardphone ringing. When a chat or email arrives, they appear in the conversation log, but, by default, you do not receive an audible notification.
To turn on audible notifications that are played when chats or emails arrive, open quick settings. For information about accessing quick settings, see Configuring quick settings in Agent Workspace. Select the Play sound when interaction arrives checkbox in the Audible notifications section.
To turn off audible notifications, clear the Play sound when interaction arrives checkbox.
For general assistance, please contact Customer Support.
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