Release notes for version 24.129 of Vonage Premier for Service Cloud Voice
Product Name Change Notice
These release notes were written prior to a Salesforce product name change. Where Service Cloud Voice is referenced in this page, the product is now called Salesforce Voice.
Please also note that the Vonage package name Vonage for Service Cloud Voice has not changed and remains the same throughout current documentation.
Date of release
Jul 4, 2024
Summary
Support for automatic enforced disposition codes
Agent changes
When automatic enforced disposition code is enabled, if a dialed number is unsuccessful (NoAnswer, NumberBusy, NumberUnobtainable, and so on) or if the agent clicked the Voicemail Drop button then the disposition code for the voice call should be automatically set based on the configuration of disposition codes in Salesforce.
Supervisor changes
The disposition codes need to be configured before automatic disposition codes can be used.
For information, see Configuring enforced disposition codes in Vonage Premier for Salesforce Voice.