Two-factor authentication (email)

Two-factor authentication helps keep user's accounts and data safe. If switched on for a user, two-factor authentication adds an extra layer of security by requiring the user to provide two different forms of identification before accessing their account. Currently, if enabled for your account, two-factor authentication using email is available.

If enabled, admin users can switch two-factor authentication on for individual or multiple users in User Admin. For information, see Configuring individual usersConfiguring multiple users (using bulk actions).

If switched on for a user, the user will get an email with a one-time code the next time they log in. For more information, see Logging in to the Vonage Contact Center Admin PortalLogging in to ContactPad.

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