Configuring your personal settings in Agent Workspace

If enabled for your account, you can access your user settings through the Personal settings tab from the navigation bar. Currently, agents can configure message settings, voicemail greetings, messages, and WebRTC options (if WebRTC is enabled).

For information about the personal settings, see Personal settings in Agent Workspace.

Accessing your personal settings

Click the Personal settings  icon in the navigation bar to open Personal settings.

The areas you can configure settings for appear in the left panel. Profile is selected when you open your personal settings.