Release notes for version 2.10.9 of ContactWorld in Salesforce - 2016-04-28
Date of release
Apr 28, 2016
Summary
Bug fix: agents were unable to save notes or relink a call if it was re-delivered to them
Agent changes
If an agent does not answer on the first attempt to deliver a call, they can now take notes and re-link the call after answering a subsequent attempt to deliver the call.