Release notes for version 24.105 of Vonage Contact Center in Salesforce
Date of release
Dec 17, 2024
Summary
Incorrect record is popped up even if dial list is configured to pop a related record (Bug fix)
Enabled by default
Agent changes
Previously, when a task-based dial list was configured to pop a related record, the system sometimes displayed the contact record linked to the task instead of the intended record. This issue has been resolved in this release.
Salesforce administrator changes
A new field NVMContactWorld__PresentedFocusObjectId__c has been added to the NVMContactWorld__InteractionEvent__c object. If you are not using the permission sets provided by Vonage, ensure that the agents have both Read and Write access to this field by manually updating their permissions.
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