Leaving a voice message using voicemail drop in Agent Workspace
With voicemail drop, when your call is accepted — by your contact, their voicemail, or an answer machine — you can leave ('drop') a prerecorded voice message. You can leave either your default voice message — if you have selected one — or choose which message to leave. You are disconnected from the call, which continues while the message is played.
To use voicemail drop, you must have recorded or uploaded at least one voice message. For information about configuring voice messages, see Configuring voice messages for voicemail drop in Agent Workspace.
To leave a message, make an outbound call. When your call is accepted, perform one of the following steps:
- If a Leave message button appears:
- To leave your default message, if available, click the left part of the Leave message button.
If you have a default message, it is left immediately. You are disconnected from the call; the recorded message is played to your contact, their voicemail, or an answering machine.
If you don't have a default message, an error appears. Choose a different message to leave. - To choose a different message, click the right part of the right part of the Leave message button to choose a different message.
A searchable list of your voice messages appears.
Search for the voice message you want to leave, then click the message to leave it. You are disconnected from the call; the recorded message is played to your contact, their voicemail, or an answering machine.
- To leave your default message, if available, click the left part of the Leave message button.
- If no button appears, click More actions, and then Voicemail drop.
A searchable list of your voice messages appears.
Search for the voice message you want to leave, then click the message to leave it. You are disconnected from the call; the recorded message is played to your contact, their voicemail, or an answering machine.
For general assistance, please contact Customer Support.
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