Voicemail drop in Agent Workspace
With voicemail drop, when an outbound call is accepted — whether by the contact, their voicemail, or an answering machine — agents can leave ('drop') a prerecorded voice message while they continue with other tasks.
Agents can upload or record as many messages as they require. The maximum length of a message is 60 seconds and maximum size is 10 MB. The message must be in WAV format with the .wav extension.
For information about configuring voice messages, see Configuring voice messages for voicemail drop in Agent Workspace.
During an outbound call, when the agent is connected to the contact, their voicemail, or an answering machine, the agent can leave either the default voice message or choose which message to leave. The agent is disconnected from the call. The call continues until the message has finished playing.
For information about using voicemail drop, see Leaving a voice message using voicemail drop in Agent Workspace.
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.