Two-Factor Authentication

Two-factor authentication (2FA) helps keep users' accounts and data safe. Two-factor authentication adds an extra layer of security by requiring the user to provide two different forms of identification before accessing their account.

If switched on for a user in any of the VCC accounts their user account is linked to, the first time they log in, they will be prompted to select where they want a verification code sent when they log in subsequently — to either an email address, or a phone number via SMS or WhatsApp. After that, they will get a message with a one-time code after a certain period as configured, any time they use a different device, browser, or network, or if they enter the wrong password two times in a row. The code is 6 digits long and is valid for 5 minutes. For more information, see Logging in to the Vonage Contact Center Admin Portal, and Logging in to ContactPad.

If the user wants to change their verification method later, they must do so in the Two-Factor Authentication area of the Vonage Contact Center admin portal. In Two-Factor Authentication, users can also forget devices they have previous trusted. For information, see Configuring two-factor authentication method and trusted devices.