Channels

Channels is a component of Vonage used to manage communication channels. Admin users can create channel addresses, which are unique identifiers for channels used to reach participants. These addresses can be mapped to interaction plans in Interaction Plans Manager. For information about Interaction Plans Manager, see Interaction Plans Manager.

Interactions using these addresses are routed according to the mapped interaction plans.

Admin users can also create channel profiles, which define the lifecycle of interactions received through a channel address. A profile includes settings for interaction liveness and parking.