Navigating the Channels interface

Overview

In the Channels component interface, a VCC admin user can view the available communication channels.

Each channel has two tabs:

Addresses/Numbers/Widget tab, where you can view the configured channel addresses. The name of this tab differs depending on the selected channel;
- If there are no channel addresses available, a single button to create a channel address is available.
- Otherwise, the configured channel addresses appear in a table with a search field. You can search by name, channel address, time period, or users.
Profiles tab, where you can view the configured channel profiles. It is the same for all channels;
- The default and configured channel profiles appear in a table with a search field. You can search by channel profile name.

Channel name	Available tabs

Channel name	Available tabs
Email	Addresses Profiles
SMS	Numbers Profiles Brands and campaigns (10DLC) tab
WhatsApp Business	Numbers Profiles
Webchat	Widget Profiles

The Addresses tab contains channel addresses configured for the email channel.

The table contains the following information:

Field	Description	Example value

Field	Description	Example value
Email address	The address used by a customer to contact the VCC account.	support@example.com
Name	The name of the channel.	Support
Service name	The service name for the report. One of: Destination name Interaction plan name Reporting group.	Destination name
Status	Indicates whether your VCC account is authenticated to use the email address. One of: Active. Your VCC account is authenticated to use the email address for sending and receiving interactions. Expired. Your VCC account is not authenticated to use the email address. You must reauthenticate your VCC account to use it. For more information, see Reauthenticating your VCC account to use an email address.	Active
Signature	Indicates if a signature is automatically appended to emails sent by your agents. Addresses that include a signature show Added.	Added
Last modified	The date and time the address was last modified.	Dec 2, 2025, 01:33 PM
Modified by	The name of the user who modified the details.	JSmith

Info

Please note that the Status and Signature fields are currently unique to the email channel.

The Numbers tab contains channel addresses configured for the SMS and/or WhatsApp Business channel.

The table contains the following information:

Field	Description	Example value

Field	Description	Example value
SMS/WhatsApp number	The telephone numbers used by a customer to contact the VCC account.	+44123456789
Name	The name of the channel.	SMS Support
Service name	The service name for the report. One of: Destination name Interaction plan name Reporting group.	Interaction plan name
Last modified	The date and time the address was last modified.	Dec 4, 2025, 04:50 PM
Modified by	The name of the user who modified the details.	ADoe

The Widget tab contains channel addresses configured for the widget channel.

The table contains the following information:

Field	Description	Example value

Field	Description	Example value
Name of webchat	This name will appear in the widget interface.	Support Webchat
Service name	The service name for the report. One of: Destination name Interaction plan name Reporting group.	Reporting group
Last modified	The date and time the address was last modified.	Dec 19, 2025, 05:55 PM
Modified by	The name of the user who modified the details.	LChen
Widget Id	The Id of the webchat widget.	c5aa8aa8-4e2d-4e8a-8d76-3d729d7274ae

The Profiles tab contains one or more configured channel profiles. A default profile is available for every channel.

The table contains the following information:

Column	Description	Example value

Column	Description	Example value
Name	The name of the profile.	Support Webchat profile
Associated addresses	A list of addresses that use this profile. If associated addresses can't all be listed, hover the list to see them.	Support Webchat
Last modified	The date and time the address was last modified.	Dec 19, 2025, 4:37 PM

The Brands and campaigns (10DLC) tab allows you to manage the full 10DLC lifecycle directly within the VCC Admin portal.

Within this tab, you can perform the following actions:

Category	Actions
Brand & Identity	Register your brand and submit legal entity details (Tax ID and address) for carrier verification. Request external vetting to unlock higher throughput and more campaign types. Track brand status in real-time from Pending to Verified.
Campaigns & Compliance	Create campaigns and define messaging use cases like 2FA, notifications, or support. Configure mandatory responses for Opt-in, Opt-out, and Help keywords. Provide message samples that include brand names and opt-out instructions for carrier review. Set message frequency and link to your Privacy Policy and Terms & Conditions.
Number Assignment	Associate U.S. and Canadian numbers with approved campaigns to enable outbound SMS. Use checkboxes to assign multiple numbers to a campaign simultaneously. Monitor if numbers are active, linked to other campaigns, or rejected.
Maintenance	Modify details based on carrier feedback to resolve "Updates Required" statuses. Ensure the VCC portal and Vonage API Dashboard are synchronized for brand and campaign data.

For more information, see SMS 10DLC registration.