Parking and unparking interactions in Agent Workspace
In Agent Workspace, you can park and unpark non-call interactions. You may want to park an interaction if you don't expect your contact to respond for some time. Parking the interaction will enable you to handle other interactions instead.
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Parking an interaction
When you are ready to park an active interaction, click the Park chat or Park email icon in the text input area.
The icon changes color while the interaction is being parked.
When the interaction has been parked, it moves to the Parked tab.
Auto park
Interactions may be automatically parked if no activity is observed for an interaction within a configured timeout period.
Unparking an interaction
To unpark an interaction, go to the Parked tab. Find the interaction you want to unpark and click Unpark.
The interaction is unparked and moves to the Active tab. You can send and receive messages again.
Auto unpark
Interactions may be automatically unparked if a response to an interaction is received before a configured timeout period.
For general assistance, please contact Customer Support.
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