AlertContact applet

1 Overview
2 Parameters
- 2.1 Addresses
- 2.2 Routing

Overview

The Alert Contact applet is the point in an outbound interaction plan at which Vonage Contact Center (VCC) reaches out to the customer.

In a Default Outbound plan, the applet triggers the outbound dial.
In a Message Outbound plan, the applet sends the outbound message to the customer.

The Alert Contact applet is available in Default Outbound and Message Outbound interaction plans only. It is not available in inbound plan types.

For information about outbound interaction plans, see Outbound interaction plans.

Parameters

Data sources

Data sources are runtime values that VCC automatically populates during an interaction. Type $ in any parameter field to browse and select from the available data sources.

To set up the Alert Contact applet, configure the following parameters:

Addresses

Phone number format

Phone numbers must be in E.164 format, for example, +442891246548.

Parameter	Options	Description
Presented address	Text	The address shown to the customer. For voice interactions, this is the caller ID. For SMS and WhatsApp interactions, this is the sender’s phone number. For email interactions, this is the sender's email address. Leave blank to use the account default. Must be one of your configured channel addresses if not populated by a data source. Type `$` to select from a list of available data sources.
To address	Text	The phone number or email address used to reach the customer. Leave blank to use the number or address originally dialled or used by the agent. Type `$` to select from a list of available data sources.

Routing

Parameter	Options	Description
If agent channel ends first	List of available applets	The applet to route the interaction to if the agent's channel ends before the customer's. Leave blank to end the interaction.
If contact channel ends first	List of available applets	The applet to route the interaction to if the customer's channel ends before the agent's. Leave blank to end the interaction.