Release notes for version 26.108 of Vonage Premier for Salesforce Voice

Date of release

Mar 23, 2026

Summary

Customers will now be able to connect multiple Vonage Contact Centers to a single Salesforce instance. Customers also have the ability to rotate the keys and certificates associated with a specific Contact Center.

Multiple Contact Centers in a Single Salesforce Instance and Key rotation support

Availability

Will be available for all users who install the latest ServiceCloudVoice Managed Package (version 26.108 or later).

Upgrading from package 22.101 or prior

If you are upgrading to the package 26.108 and had previously been on version 22.101 or earlier, when adding a user to Salesforce Vonage Premier for Service Cloud Voice contact center, you may get an error when routing to a VCC agent.

To fix this error, you need to remove the previously added Salesforce users from the contact center and then re-add them.

For information about adding and removing Salesforce users to the contact center, see the Add users to contact center section in Setting up agents in Vonage Premier for Service Cloud Voice in Salesforce.

Salesforce administrator changes

It is required that the Named Credentials used are updated as per https://docs-vcc.atlassian.net/wiki/spaces/DP/pages/3668869170/Configuring+your+Salesforce+Voice+call+center+to+use+Vonage+Contact+Center+in+your+region#Creating-Account-Specific-Named-Credentials.
When installing the package into an existing Salesforce Org, the use of any existing Partner Telephony Contact Centres will continued to be allowed.
- These Partner Telephony Contact Centers will now have an expiry date set for their existing Keys.
Once a year, administrators will now need to rotate the Keys associated with a contact center to ensure functionality continues.

Existing Partner Telephony Contact Centers

Take note of any expiry dates and be aware of when the keys will need to be rotated to avoid any issues. It is possible for Salesforce to immediately invalidate the keys associated with your Partner Telephony Contact Centre, be aware of this possibility when upgrading the package.

For more information, see Configuring your Salesforce Voice call center to use VCC in your region.