Release notes for version 18.237 of ContactWorld in Salesforce (Enhancement Release)

Date of release

19th September 2018

Summary

Added support for Log A Call working as a page component in Lightning Console (Enhancement)

Agent changes

In previous versions in Lightning Console we were able to use Log A Call component only in Utility Bar. With this version we extended support also to Log A Call working as a page component. When an agent switches between tabs the context (notes, additional fields and relationships) is maintain on Log A Call component. When the new call arrives the notes are properly saved for the previous call even if we work with multiple console or browser tabs.