Setting up screen recording to record your screen during calls

If screen recording is enabled for both your Vonage Contact Center (VCC) account and your individual account, and you have installed and logged into Vonage Screen Recording, your screen or screens will be recorded during calls. For more information about screen recording, see Screen recording in Vonage Contact Center.

For information about installing the Vonage Screen Recording app, see Installing the Vonage CC Screen Recording desktop application.
For information about logging in to the app, see Logging in to and out of Vonage Screen Recording app.

To ensure that your screen is recorded correctly, you must also check the clock on your computer. For information, see Checking the time on your computer for screen recording.

If you intend to use a different computer to handle VCC calls, you must log out of and uninstall the Vonage Screen Recording app on your original computer. For more information, see Changing the computer whose screens are recorded.

When you have installed and logged in to the application, it automatically records all screens during a call. You do not need to log in again after restarting your computer.