Vonage Contact Center user types
User type, in combination with the role that the user has in the account they are logged in to, determines which tasks the supervisor can perform in the User Access module.
User type and account role permissions in User Access
User type and account permissions | Change password | Create user | View/edit users? | Add linked account? | Add managee? |
|---|---|---|---|---|---|
Customer + Wallboard | Yes | - | None | - | - |
Customer + Normal User | Yes | - | None | - | - |
Customer + Nominee | Yes | Yes | Manager's managees (team) | Yes | Yes |
For information on setting user types, see Configuring individual users.
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