Configuring user licenses

A license describes a user's ability to perform certain actions or to access certain products. There are two main groups of licenses: Vonage Contact Center (VCC) licenses and product licenses.

In this page

VCC licenses

Product licenses

Product licenses give a user access to a product. Currently the only products that require licenses are Historical Analytics and Accent Conversion.

Historical Analytics

A user can have one of the following Historical Analytics licenses:

Viewer
Creator

For information about what the licenses allow the user to do in Historical Analytics, see Licenses in Using Historical Analytics.

Agent users

A user must have a Wallboard, Supervisor, or Admin VCC license to have a Historical Analytics license. Agent users cannot have a license, and therefore access, to Historical Analytics.

Accent Conversion

To use this feature, you must first purchase a license.

When using WebRTC, you can additionally

use accent conversion. We currently support accent conversion for Indian, Filipino, and Latin American accents. For information about accent conversion, see Setting up WebRTC for ContactPad or Setting up WebRTC for Agent Workspace.
use noise cancellation. For information about noise cancellation, see Noise cancellation during WebRTC calls in ContactPad or Noise cancellation during WebRTC calls in Agent Workspace.

How do I manage licenses for individual users?

When you create a new user, you must set their VCC license. For information about creating a new user, see How do I create a new user? in Configuring individual users. You can optionally set product licenses, if available, at the same time.

To update a user's licenses, you need to edit the user's record and change their license. For information about editing an existing user, see How do I edit an existing user's details? in Configuring individual users.

How do I view contracted and allocated licenses in my account?

To see the number of contracted licenses in your account and how many of them are allocated to users, go to Licenses in User Admin. For information about accessing User Admin, see Accessing and finding your way around User Admin.

Licenses contains view-only information in the following areas:

Products: The left side of the screen shows VCC and any products that have associated licenses — currently only Historical Analytics and Vonage enhanced noise cancellation. The number of users who have licenses to use VCC or the applicable product appear under VCC or the product name.
The right side of the screen contains details and users:
- Details: At the top of the screen, the details section shows the license information for all the applicable types — agents, supervisors, wallboard, and admin. For each license type, it shows the assigned and available licenses.
  In the example, there are 385 licenses in the account and 305 of these are assigned. 250 licenses are assigned to agents, 5 to wallboard users, 35 to supervisor users, and 15 to admin users. 80 licenses are available, 50 of which are available to agents.
- Users: At the bottom of the screen is a list of the users who have been allocated licenses. You will only see the users you can view, so you may see only a subset of the users with allocated licenses. You can filter the list of users by license type or username.