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Virtual Assistant

Virtual Assistant

Jan 22, 2024

Add-on feature

Vonage Contact Center's Virtual Assistant applet can route interactions to Virtual Assistant. The external contact can then interact with a virtual agent in Virtual Assistant. The result of that interaction — abandoned, escalated, or resolved — is returned to the Virtual Assistant applet.

To route interactions to Virtual Assistant, you must configure an interaction plan that includes a Virtual Assistant applet. For information about configuring an interaction plan for the Virtual Assistant feature, see Setting up routing interactions to Vonage AI Studio's Voice API.

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