_ExcerptQueuedCallbacks


When an inbound call arrives in Vonage Contact Center, VCC routes the call through applets as configured in the interaction plan. Using your configuration settings, VCC determines which agent or agents can handle the call and estimates when such an agent will be available.

If the queued callbacks feature is enabled for your account, you can configure your interaction plan to set up a callback to the caller.

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.