_ExcerptQueuedCallbacks
- Helen Griffith
- Dawid Wietrzykowski (Unlicensed)
Owned by Helen Griffith
If the queued callbacks feature is enabled for your account, you can configure your interaction plan to set up a callback to the caller.
When an inbound call arrives in Vonage Contact Center, VCC routes the call through applets as configured in the interaction plan. Using your configuration settings, VCC determines which agent or agents can handle the call and estimates when such an agent will be available.
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