Logging in to and out of Vonage Screen Recording app
To use screen recording, you must install and configure the VonageScreenRecordingClient app. Make sure you install the correct app for your operating system. For information about installing the app, see Installing the Vonage CC Screen Recording desktop application.
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Logging in
When you have installed the application, you must log in. To log in, open Vonage Screen Recording and then perform the following steps:
In Region, select the name of the region your VCC account is in.
Click Log in.
If you are already logged in to your VCC account in this region, a Close your browser to continue message appears. Go to step 4.
If you are not currently logged in to your VCC account in this region, the login screen for VCC appears. The screen appears in a new tab of an existing browser window, or in a new window in your default browser. The screen recording app window is hidden.
Log in to VCC as normal with your credentials for the region you chose. A Close your browser to continue message appears in the tab or window, indicating that you have logged in successfully.
Close the tab or window.
You are logged in.
Logging out
Currently, you can't log out of the application in the application itself.
To log out, remove screen recording credentials from the computer. Perform the following steps for the applicable operating system.
Windows
To remove the credentials on a Windows computer, perform the following steps:
Log out of Vonage Contact Center.
Go to Credential Manager and click Windows Credentials.
In the list of credentials, remove the two whose names start with screenRecordingClient. The Screen Recording application stops recording calls right after credentials are removed.
You are logged out.
Logging back in
It might take up to an hour for the Screen Recording client to ask you to log in again; until then, you will see 'Authentication successful' after clicking the Screen Recording tray icon.
To speed up the process and log in right away, you need to do the following steps:
Close all processes called VonageScreenRecordingClient using Task Manager.
Open an application using an executable called VonageScreenRecordingClient located on your drive: C://Users/user-name/AppData/Local/Programs/screen-recording-client.
You can now log in again to another account.
macOS
To remove the credentials on a computer running macOS, perform the following steps:
Log out of Vonage Contact Center.
Go to Activity Monitor and find the VonageScreenRecordingClient process in the list of processes.
Force-quit the VonageScreenRecordingClient process.
Go to Keychain Access.
In the list of entries, delete the two whose names start with screenRecordingClient.
You are logged out.
Verifying which account the Screen Recording app is logged into
You can check which VCC account and user the Screen Recording app is currently using.
To verify the account and user, perform the following steps:
Make sure the Vonage Screen Recording app is running.
In your system tray (Windows) or menu bar (macOS), find the Vonage icon.
Click or double-click the Vonage icon to open the Authentication status window. The window shows the following details:
Detail | Description | Example value |
|---|---|---|
Region | The VCC server location where your app is connected. | EMEA |
Account name | The VCC account to which the app is connected. | Corp_support_emea |
Agent ID | The same as defined in User Admin. | 1024 |
User ID | The unique identifier for the agent. | 3f5a8b7c-1d2e-4a9f-9b6d-1c2e3f4a5b6c |
Last successful upload (local) | When the last screen recording finished and was uploaded from this computer to the server. | Dec 12, 2025, 14:35 |
Last successful upload interaction ID (local) | The ID of the last interaction that was stored locally. | 7a9f8b2c-4d1e-4c3a-9e5d-2b1c3f6a7d8e |
Last successful upload (server) | When the last screen recording was uploaded to the Vonage server. | Dec 12, 2025, 14:37 |
Last successful upload interaction ID (server) | The ID of the last interaction that was stored on the Vonage server by this computer. | 7a9f8b2c-4d1e-4c3a-9e5d-2b1c3f6a7d8e |
Note
If the Screen Recording app was restarted and no recordings have been uploaded since then, local fields show N/A.
Server fields show the last known upload for an agent.