Configuring Data Retention access
Only admin users can access Data Retention to change interaction content storage settings or export interaction content.
By default, an admin user can't export interaction content — they need an additional permission to do so. To enable the user to export interaction content, edit their feature permissions in User Admin. Alongside Bulk download interaction content within the Interaction Content section, select Yes. For information about configuring feature permissions in User Admin, see Configuring admin and supervisor feature permissions.
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.