Personal settings in Admin Portal
If enabled for your account, you can access user settings through the Personal settings tab in the navigation bar.
In this section, you can configure message settings, voicemail greetings, and WebRTC options (if enabled for your account).
Account settings
In Account settings, you can edit your details and change the password.
Messages
In Messages, you can customize notification preferences.
Auto accept
You can choose if semi-live interactions, for example, SMS and Webchat, are automatically accepted when they arrive in ContactPad.
Non-editable auto-accept settings
Settings for auto-accepting semi-live interactions may be enforced at the VCC account level. In this case, the check boxes will be selected and non-editable.
Audible notifications
Agents can turn audible notifications on or off.
If they turn notifications on, a sound is played when a non-call interaction arrives for them. They can then configure the audio device or devices in which the notification is played.
If they turn notifications off, they do not need to configure any further settings.
For information about configuring message settings, see Call notifications in ContactPad.
Voicemail greeting
When an inbound call from a contact reaches an agent's voicemail, the agent's voicemail greeting is played. An inbound call will reach an agent's voicemail when the agent is unable to accept the incoming call. Calls will reach the agent's voicemail only when they are to the agent's personal queue and if a VoiceMail applet is configured and included in the applicable interaction plan. For information about configuring the VoiceMail applet, see
In Voicemail greeting, agents can listen to the default voicemail message. They can optionally set a custom voicemail greeting by recording a new one or uploading an existing file.
For information about configuring a voicemail greeting, see Voicemail in ContactPad.
Quick voice messages
In Quick voice messages, agents can record/upload messages to be played at the beginning, during, and at the end of the call. They can also configure their default quick voice messages.
For more information about configuring quick voice messages, see Quick voice messages in ContactPad.
WebRTC options
If enabled for your account, agents can access WebRTC options through the Personal settings.
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.